There are multiple reasons your laptop may not connect to eduroam. Here are some of the primary reasons:
1. The MAC address for your device is not registered. To register your device for use on the Rose-Hulman network, see the following knowledgebase article:
OR
2. You have invalid cached account credentials that were previously used to log into the network. These credentials need to be removed from your system.
To remove the credentials on a Windows operating system, follow these steps:
- For Windows 11: click the network symbol on the taskbar, then click on the box labeled Wi-Fi.
- Select eduroam
- Right click eduroam
- Select forget
- Select eduroam
- Select connect
- You’ll be prompted for Credentials, enter full email (username@rose-hulman.edu) and network password.
- Click connect when prompted
Important: EIT recommends removing all stored credentials for any Rose-Hulman network or application.
OR
3. You need to reconfigure your Internet Protocol (IP) settings. Note that this setting sometimes needs to be updated after connecting your laptop to a wireless network other than eduroam.
To reconfigure your Internet Protocol (IP) settings on a Windows operating system, follow these steps:
- Open Network & Internet within the Settings window.
2. Click on the Wi-Fi option on the top of the list.
3. Click the Hardware properties option.
4. Scroll down to the More adapter options line item and click on the Edit button. You may be prompted for administrator credentials (username and password).
5. A new window will open. Double click Internet Protocol Version 4 (TCP /IPv4).
6. Another window will open. Ensure the following two radio buttons (circles) are selected:
-Obtain an IP address automatically
-Obtain DNS server address automatically
7. Click the OK button in each window to confirm the change.
- Open Network & Internet within the Settings window.