Following are troubleshooting steps to try for account login issues. Please contact if you continue to experience this issue. 


1. The account password may be expired.  RHIT requires all students, staff and faculty to change their password annually. 


2. RHIT accounts may be temporarily locked due to a large number of failed log-in attempts. Most often this issue is caused by email applications on mobile phones or other devices repeatedly trying to log in with the old password. 

  • Logout of email applications on your phone or other device
  • Login to email applications using your current account password