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PURPOSE:

To help users delete and re-add their Outlook profile in the event they are having problems
 

APPLIES TO:

Windows
 

prerequisites:

Network credentials

 

Deleting and Re-adding your Outlook Profile

Many small Outlook problems can be fixed by removing and re-adding the Outlook profile.  This does not remove Outlook from the computer.  It simply removes your email account from Outlook and then re-adds the email account.  In order to complete the re-add successfully, you will need to know your current email address and email password.  You will be prompted to enter both of these when re-adding your account.

To remove and re-add your Outlook profile:

  1. For Windows 7, Click the Start Button. Then click Control Panel.  For Windows 10: In the Search the web and Windows, type Control Panel. Cortana will perform a search.  Click on the Control Panel Desktop App when the search is completed. 
  2. Click User Accounts. (If you do not see User Accounts as an option, change the View By to Category instead of Large Icons or Small Icons)
  3. Click Mail (32-bit) or (Microsoft Outlook 2016).
  4. Click Show Profiles.
  5. Highlight the Outlook profile you would like to remove. (It is most likely named Outlook) Then click Remove.
  6. To re-add your profile, click the Add button.  (If you have closed the profiles screen, follow steps 1-4 to navigate back to Show Profiles)
  7. Type in a name for the new profile and click OK.
  8. Type in your name, email address and your email password twice. Then click Next.
  9. The account will go through a set-up process.  When it has completed, click Finish. 
  10. Open Outlook and allow it to set-up and download email. 
 

related articles:

(KA-01194) How do I add an email account to outlook?

More help:

If this information does not help resolve your issue and/or you need assistance from EIT, please submit an online service request at: https://rose-hulman.microsoftcrmportals.com/SignIn?ReturnUrl=/mycases/create-case/



 

Keywords: outlook, delete profile