If your laptop, smart phone or tablet is shown to connect to the internet but there is no connection when a web browser is opened, you may need to register your device.  To check on your registration, locate your MAC address. Once you have located your MAC address, use Clearpass to check your registered devices.  To access Clearpass, open a web browser and search the following address:  Click on the Manage Devices tab to view your registered devices.

If the MAC address for your device is not listed among your registrations, your device will need to be registered before it can connect to the internet.  MAC registrations are done via the Service Desk. Please email the MAC address and the name of your device to

After registering your device, it will be ready to connect to eduroam. 

The Service Desk is open Monday – Friday from 8 am – 5 pm if you have additional questions. 

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